Top 7 Plastic Surgery Patient Coordinator Training Programs in 2026

For plastic surgeons and practice administrators. Updated October 2, 2026 · Prepared by Prospyr. Prospyr makes practice software, not training programs, and none of the programs below is a Prospyr product. Each summary reflects what the company or society publishes on its own website, checked October 2026. Prices, cohort dates and terms change, so confirm everything in writing before you enroll a coordinator.

What does patient coordinator training for a plastic surgery practice cover?

Patient coordinator training teaches the person who sits between the surgeon and the patient how to turn a surgical consultation into a booked, prepared procedure. Good programs cover lead response and first calls, the pre-consult phone conversation, how to present a surgical quote and financing, handling price objections, follow-up cadence for patients who don't book on the day, and tracking conversion by procedure. Surgery-specific programs differ from med spa sales courses because the ticket is larger, the decision takes weeks, and the coordinator also manages surgery dates, deposits and pre-op paperwork.

The 7 plastic surgery patient coordinator training programs at a glance

How we chose this list

We started with programs that name plastic or aesthetic surgery coordinators as their audience, then checked four things a practice administrator can verify before a sales call: whether the curriculum covers the surgical consult-to-booking process (not only injectables or retail), whether the format and length are published, whether pricing is published, and whether the program tracks a coordinator's conversion numbers during or after training. Our sibling list of patient coordinator sales training programs covers broader aesthetic sales coaches; this one leans on surgery-specific options and repeats only one name. The order is our editorial view, not a measure of results.

1. ACG Practice Partners

ACG Practice Partners is an Indianapolis consulting firm founded by Amy Anderson, who reports more than 20 years in plastic surgery and med spa consulting. The firm lists practice start-up, practice assessments, hiring help, Everything DiSC coaching and leadership coaching, plus one course aimed squarely at surgical coordinators.

What stands out:

• A coordinator cohort. Its Patient Care Coordinator Group Coaching runs five 60-minute weekly Zoom sessions led by senior consultant Mara Shorr, with peer discussion among coordinators from other practices.
• Published price. $1,800 per coordinator, listed on its education portal as of October 2026.
• Surgery-specific topics. Lead response and consult booking, converting consultations to surgeries, pricing objections, adapting communication to personality, and office organization.
• Tools to keep. Scripts, intake forms, tracking spreadsheets, email templates and cheat sheets.

The fall 2026 cohort is listed as full, with a waitlist for the next quarterly cohort.

Right for: a practice with one or two coordinators who would benefit from comparing notes with peers at other surgical practices. Ask: when the next cohort starts, whether recordings are available, and whether the firm reviews your coordinator's consult numbers afterward.

2. Specialist Practice Excellence

Specialist Practice Excellence (SPE) is a Melbourne, Australia firm led by David Staughton, who it describes as a consultant with 30+ years of experience, and it serves practices in Australia and internationally. Its Learning Academy has separate tracks for plastic surgeons, practice managers, patient coordinators, front desk teams, practice nurses and marketers.

What stands out:

• A coordinator academy. The Academy for Patient Coordinators groups its guides into seven areas: mindset and wellness, communication, sales skills, handling inquiries, consultation conversion, patient experience and online reviews, and pricing and funding.
• Team workshops. SPE lists a team training workshop called Conversion Plus, delivered in person or over Zoom.
• A surgeon layer. Its 12-month Practice Improvement Program pairs an operations review and coaching with surgeon mentoring.

Right for: practices that want the coordinator, front desk and surgeon working from the same playbook, and don't mind an Australian time zone. Ask: pricing (not published), which parts of the academy are self-serve, and how its pricing and funding guidance applies to US practices.

3. Converting Academy (Catherine Maley)

Converting Academy is Catherine Maley's coaching program for patient care coordinators in aesthetic surgery practices. Maley also appears on our broader coordinator sales list; we include her here because this program is built specifically around the surgical consultation.

It lists 24 video training modules, bi-weekly coaching calls with Maley, a resource center of templates and scripts, weekly metrics tracking in a shared spreadsheet, and Zoom replays with transcripts. The published price is $1,997 a month for 12 months, and the site advertises a refund guarantee for coordinators who follow the structure without improving conversion. Read the guarantee terms before you sign.

Right for: surgeons who want a year-long structure with weekly numbers, not a one-off workshop. Ask: how conversion is measured for the guarantee, what happens if your coordinator leaves mid-year, and whether a second coordinator costs extra.

4. Finesse Plastic Surgery Consulting

Finesse Plastic Surgery Consulting is run by Diane Lavigne and focuses on the plastic surgery front office: new patient communication and lead conversion, staff training for new and existing team members, administrative organization, and social media. It works virtually, remotely or on site, and lists hands-on experience with several practice software systems, which helps when training covers how inquiries are logged and followed up.

Right for: a smaller surgical practice hiring its first or second coordinator that wants one person to train them inside the practice's actual workflow. Ask: pricing (not published), how many practices she supports at once, and what a typical on-site training week covers.

5. MD Med Spa Consulting

MD Med Spa Consulting is led by Maria Davis, who reports 15+ years in the aesthetic industry including work with brands such as Sono Bello and Bosley. It serves plastic surgery practices, med spas and aesthetic clinics in all 50 states. Its sales workshop is an interactive seminar for sales teams in plastic surgery and aesthetic practices, built on role play, real-time feedback and exercises drawn from real consult scenarios, covering rapport, communication and closing.

Right for: practices with several coordinators or patient consultants who learn best by practicing conversations out loud. Ask: workshop length and price (not published), whether it runs on site or virtually, and how the 12-week consulting engagement it describes differs from the workshop alone.

6. Shorr Solutions

Shorr Solutions is a practice management consultancy in Coral Springs, Florida, whose principal consultant is Jay Shorr. Its Conversion Cascade 2.0 course is a self-paced online program for aesthetic practice staff in six modules: marketing and visibility, phone handling and lead conversion, consultation closing, retention, cross-selling, and referrals. It includes phone scripts, a lead tracking spreadsheet and drip campaign flowcharts, with lifetime access.

Published pricing as of October 2026 is $499 for one learner or $2,500 for an enterprise edition with unlimited team enrollments. The content is written for aesthetic practices in general rather than surgery alone.

Right for: practices with steady coordinator turnover that want an onboarding course they can assign to every new hire. Ask: how much of the course covers surgical quotes and long decision cycles, and whether live coaching can be added.

7. ASPS Plastic Surgery The Meeting

Plastic Surgery The Meeting is the American Society of Plastic Surgeons' annual meeting, held October 15–18, 2026 in Houston. It runs a Practice Management track open to the whole practice; the 2026 program lists sessions on patient experience from first click to follow-up, building a high-performance team, office flow, and managing unhappy patients. It is a conference, not a coordinator certification.

Office staff of plastic surgeons can register in the Plastic Surgery Team Member category, listed at $1,320 on or after September 25, with a letter from the physician employer required within 10 days. On-demand access is also offered.

Right for: a coordinator who will attend alongside the surgeon and benefit from hearing how other surgical practices run their front office. Ask: which sessions are aimed at coordinators specifically, and whether on-demand recordings cover the Practice Management track.

Questions to ask any patient coordinator training program

1. Does the curriculum cover surgery, not just injectables? Ask to see the module on presenting a surgical quote, financing and booking a surgery date.
2. How is success measured? Look for consult-to-surgery conversion by procedure, tracked before and after training, not attendance or quiz scores.
3. What happens if the coordinator leaves? Check whether seats transfer to a new hire and whether materials stay with the practice.
4. Who wrote the scripts? Confirm they avoid outcome guarantees and follow your state's advertising rules and your surgeon's consent process.
5. Is it live, recorded or both? A cohort builds peer accountability; a self-paced course is easier to repeat for every hire.
6. What does it cost in total? Get the full term, renewal terms and any refund guarantee conditions in writing.

Where Prospyr fits

Coordinator training only sticks if the coordinator can see the numbers it promises to move. A practice platform that tracks each inquiry from first call to booked surgery, with deposits and follow-up reminders attached, gives the coordinator and the trainer the same data. See how Prospyr supports plastic surgery practices and lead management, read our guide to converting aesthetic consultations, or book a practice demo.

Frequently asked questions

Is there a certification for plastic surgery patient coordinators?

There is no single national credential that plastic surgery practices require of coordinators. Most training is offered by consultants and practice management firms, plus staff sessions at society meetings such as ASPS's. Ask any program that calls itself a certification who issues it and what it measures.

How much does patient coordinator training cost?

Published prices on this list range from $499 for a self-paced course to $1,800 for a five-week live cohort and $1,997 a month for a year-long coaching program. Several consultants quote on request. Ask for the total cost over the full term.

How long does it take to train a new plastic surgery coordinator?

Programs on this list run from five weeks of live sessions to 12 months of coaching. Most practices also need the coordinator to shadow consultations and learn the surgeon's quote and scheduling rules, which no outside course can replace.

Should coordinators attend plastic surgery conferences?

They can, especially when the meeting has a practice management track open to staff. A conference adds peer ideas but does not replace structured training with tracked conversion numbers.

Want your company considered?

We review this list quarterly. Companies that train patient coordinators for plastic surgery practices can send their website and what they offer practices to info@prospyrmed.com; inclusion is editorial and not paid.

Editorial scope

This list is based on each company's or society's public website, checked October 2026 with AI-assisted research. The companies did not review this article before publication. It is not a guarantee of results or a substitute for checking references. For practices planning a surgical facility, see our list of ASC management companies. Read our methodology or report a correction.