Capture Interest· VoIP Phone System

Stop losing leads to a ringing phone

Prospyr's built-in business phone puts every inbound and outbound call inside the same system as your schedule and patient records. Your team answers with full context instead of juggling a separate phone provider alongside your EMR.

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VoIP Phone SystemAn incoming patient call is matched with the patient’s record, next appointment, and call history inside Prospyr. Illustrative sample data.Practice phoneBuilt into ProspyrPATIENT CALLJLJordan LeePatient identifiedAnswer with context.PATIENT RECORDJordan LeeNext visit · Thu, Sep 10, 10:30 AMCALL HISTORYInbound call · TodayConversation stays on the record.Phone, schedule, and patient record on the same screen.
Answer the call with the patient context already there.

Answer every call like you know the patient

VoIP Phone System detail

Give your front desk the tools to handle a full day of calls without losing a single lead.

  • Staff see who's calling instantly, one click from the full record and balance, so appointment history, notes, and outstanding balances are right there when they pick up.
  • Call recording and a shared queue let you coach staff, resolve disputes, and make sure no ringing line goes unanswered during busy hours.
  • Outbound calls are linked to the patient record, so follow-ups and consult notes never get lost in someone's cell phone.
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Point solutions replaced by switching to Prospyr

New Life Cosmetic Surgery

Frequently asked questions

Does every staff member see the same call queue?

Yes. Calls run through a shared queue, so any available staff member can pick up an inbound call instead of it ringing at a single desk phone until someone happens to notice.

Are calls recorded?

Yes. Call recording is built into the phone system, which is what lets you coach staff on real calls and resolve disputes without relying on someone's memory of the conversation.

Are outbound calls linked to the patient's record?

Yes. When staff call a patient from Prospyr, that call is linked to the patient's record, so follow-up notes and consult calls don't end up trapped in someone's personal cell phone.

Is calling through Prospyr HIPAA compliant, since calls touch patient information?

Yes. The phone system runs on Prospyr's HIPAA compliant platform, so calls that surface patient records or get recorded are handled under the same compliance standard as the rest of your patient data.

See VoIP Phone System in a live demo

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Other features to help run your aesthetics business

Raise Awareness

Capture Interest

Convert to Patient

Onboard Patients

Serve Patients

Capture Payment

Retain Patients

Optimize the Practice

Run your practice on one system

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