Retain Patients· Packages

Sell the series, not just the single visit

Service packages solve key challenges for practice owners by simplifying pricing, enhancing value perception, and encouraging bulk purchases.

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PackagesA sample three-session treatment package tracks two completed sessions and one remaining session on the patient record. Illustrative sample data.Treatment packagesPurchased → redeemed → trackedA treatment plan with continuity.JORDAN LEE · SAMPLE PACKAGESkin renewal series3 sessions purchased01CompletedJun 0402CompletedJul 1603RemainingReady to schedulePurchase history and remaining sessions, always together.
Sell the series. Keep every session accounted for.

Optimizing practice revenue and patient experience with packages

Packages detail

Streamline service selection, encourage bulk purchases, and enhance patient loyalty.

  • Streamline service selection for patients by offering curated packages, making it easier for them to choose what best fits their needs.
  • Encourage bulk purchases through attractively priced packages, securing more consistent cash flow.
  • Enhance patient loyalty by providing bundled offerings that offer better value, encouraging repeat visits.
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Up to 95%

Profit increase from just a 5% lift in patient retention

Bain & Company

Frequently asked questions

How does credit tracking work when a patient buys a package?

When a patient purchases a package, Package Credits track how many sessions or units remain, so both staff and the patient can see exactly what's left to use at any point.

Does selling packages help with cash flow?

Yes. Packages are paid for up front in a bundle, which brings in revenue before the individual visits happen rather than collecting payment one appointment at a time.

Can packages help with patient retention?

Packages encourage patients to commit to a series of visits at once, which supports repeat visits since the patient has already paid for future appointments in the bundle.

Do I need to manually track how many sessions a patient has left?

No. Package Credits track remaining sessions or units automatically as they're used, so front desk staff aren't keeping a separate manual tally of how many visits are left on a bundle.

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