Switching to Prospyr
Switching from Remedly to Prospyr
Short answer
Prospyr's onboarding team migrates your Remedly data for you: patient list & contact details, appointment history, clinical notes & procedure notes, before-and-after photos, purchase & payment history, and membership, package & gift card balances. You don't export or rebuild anything. You review it before go-live, and white-glove migration is included for every system.
What comes over from Remedly
- Patient list & contact details
- Appointment history
- Clinical notes & procedure notes
- Before-and-after photos
- Purchase & payment history
- Membership, package & gift card balances
Moving from Remedly to Prospyr brings your patient records, appointment history, clinical and procedure notes, before-and-after photos, and purchase, package, and membership balances with you — Prospyr's onboarding team handles the import as part of getting you set up, and you review everything before go-live. Plan for one thing up front: Prospyr does not offer insurance billing today (it is on the roadmap), so open claims and accounts-receivable work do not come across. If your practice bills insurance today, settle where that work will live before you switch.
What doesn't come over cleanly
Some things don't come over cleanly from every system. We tell you exactly what before you commit, not after you find out.
How the move works
We audit what you have
Before you commit, we look at your current system and tell you exactly what comes over, what needs review, and what doesn't survive the trip.
We move it ourselves
Our team runs the migration — not a CSV template you're left to fill in. Your team keeps seeing patients while it happens.
You review everything
Nothing goes live until you've checked the records that matter to you. If something is wrong, we stay on it until it is right.
You go live with help in the room
Onboarding and training are included, and a person — not a ticket queue — walks your team through the first days.
Before you leave Remedly
- Check your agreement for the contract term, notice period, and any exit or data-access fees.
- Keep read access to your old records for your retention period, so older charts and photos stay reachable after the move.
- Pick a go-live date outside your busiest weeks, and keep your old system active until you have reviewed the migrated records.
- Tell patients about the new booking link before go-live, and update it on your website, Google profile, and social bios.
- Cancel only after go-live is confirmed and your review is done.
Comparing options first? Use the checklist of what to compare before switching software.
More on Remedly and Prospyr
Switching from Remedly: common questions
Can I switch from Remedly to Prospyr?
Yes. Prospyr's onboarding team migrates your Remedly data for you, you review it before go-live, and white-glove migration is included for every system.
Do I have to export my Remedly data myself?
No. Our onboarding team moves the data. You do not export or import anything yourself, and you review everything before go-live.
What if my system isn't listed?
We migrate from every system, not only the ones listed on our switching pages. Tell us what you use on a demo and we will tell you what comes over.
How long does it take?
It depends on your current system and how much history you have, so a blanket number would be a guess. You'll get the honest answer for your practice, in writing, before you commit.
Who is Prospyr?
Prospyr is practice management software for aesthetic and wellness practices, founded in 2021. It works with hundreds of practices.