Switching to Prospyr
Switching from Symplast to Prospyr
Short answer
Prospyr's onboarding team migrates your Symplast data for you: patient list & contact details, appointment history, clinical notes, before/after photos & documents, purchase & payment history, and membership & package balances. You don't export or rebuild anything. You review it before go-live, and white-glove migration is included for every system.
What comes over from Symplast
- Patient list & contact details
- Appointment history
- Clinical notes
- Before/after photos & documents
- Purchase & payment history
- Membership & package balances
Moving from Symplast to Prospyr brings your patient records, appointment history, clinical notes, photos and documents, and purchase and payment history with you — Prospyr's onboarding team handles the import as part of getting you set up, and you review everything before go-live. Symplast's own switching FAQ is helpful here: it states that your data remains yours, that Symplast will support the agreed export process if you leave, and that there are no surprise data-access fees. Three things still argue for starting early. Symplast's Terms of Service (effective January 1, 2026) make data available for export for a set period after termination but leave that period as an unfilled placeholder in the published document; the same terms say self-service export tools are yours to use during the subscription and that window, while any additional export help beyond them is billed at Symplast's then-current professional services rates; and reviewers on Capterra and Software Advice report difficulty getting records out after cancelling. Pull your own export in writing while the Symplast account is still active.
What doesn't come over cleanly
Some things don't come over cleanly from every system. We tell you exactly what before you commit, not after you find out.
How the move works
We audit what you have
Before you commit, we look at your current system and tell you exactly what comes over, what needs review, and what doesn't survive the trip.
We move it ourselves
Our team runs the migration — not a CSV template you're left to fill in. Your team keeps seeing patients while it happens.
You review everything
Nothing goes live until you've checked the records that matter to you. If something is wrong, we stay on it until it is right.
You go live with help in the room
Onboarding and training are included, and a person — not a ticket queue — walks your team through the first days.
Before you leave Symplast
- Check your agreement for the contract term, notice period, and any exit or data-access fees.
- Keep read access to your old records for your retention period, so older charts and photos stay reachable after the move.
- Pick a go-live date outside your busiest weeks, and keep your old system active until you have reviewed the migrated records.
- Tell patients about the new booking link before go-live, and update it on your website, Google profile, and social bios.
- Cancel only after go-live is confirmed and your review is done.
Comparing options first? Use the checklist of what to compare before switching software.
More on Symplast and Prospyr
Switching from Symplast: common questions
Can I switch from Symplast to Prospyr?
Yes. Prospyr's onboarding team migrates your Symplast data for you, you review it before go-live, and white-glove migration is included for every system.
Do I have to export my Symplast data myself?
No. Our onboarding team moves the data. You do not export or import anything yourself, and you review everything before go-live.
What if my system isn't listed?
We migrate from every system, not only the ones listed on our switching pages. Tell us what you use on a demo and we will tell you what comes over.
How long does it take?
It depends on your current system and how much history you have, so a blanket number would be a guess. You'll get the honest answer for your practice, in writing, before you commit.
Who is Prospyr?
Prospyr is practice management software for aesthetic and wellness practices, founded in 2021. It works with hundreds of practices.