Top 9 Patient Experience Consultants in 2026

For practice owners and managers. Updated October 2, 2026 · Prepared by Prospyr. Prospyr makes practice software, not consulting, and none of the firms below is a Prospyr product. Each summary reflects what the firm publishes on its own website, checked October 2026. Fees, programs and terms change, so confirm everything in writing before you sign.

What does a patient experience consultant do?

A patient experience consultant studies every point where a patient meets your practice, from the first phone call to the follow-up after treatment, and trains your team to handle those moments better. In an aesthetic practice that usually means phone and front desk skills, the consultation and how price is discussed, patient coordinator follow-up, and what happens after the visit so patients come back. Good consultants start with evidence: call recordings, mystery shops, surveys or a day of observation. Then they train, coach and measure. Some focus on sales conversion, others on service and communication.

The 9 patient experience consultants at a glance

How we chose this list

We looked for firms that publish patient experience, front desk, coordinator or consultation training as a service on their own website, then checked four things:

1. Aesthetic focus. Does the firm name med spas, plastic surgery or aesthetic practices as a market? Those come first. We added three healthcare generalists because they offer patient service work that most aesthetic firms do not.
2. Evidence before advice. Does the firm describe how it assesses your practice (calls, shadowing, surveys, mystery shops) before it trains?
3. Training the people patients actually meet. We favored firms that train the front desk and patient coordinators, not only owners.
4. Clear terms. Few firms publish prices. We say so when they do.

The order is our editorial view, not a measure of results. Your size, specialty and budget may point you elsewhere.

1. PS² Practice Management

PS² Practice Management, based in Arlington Heights, Illinois, describes itself as "the consulting company of the American Society of Plastic Surgeons" and works only with plastic surgery practices, from solo surgeons to multi-surgeon groups. Patient experience is one of its named services, alongside consult conversion, patient flow, staffing and workflow design.

What stands out:

• Patient journey in scope. It names scheduling, consultation flow, financial conversations and follow-up as the steps it works on.
• Coordinator support. It lists patient care coordinator training and has helped practices recruit coordinators.
• Plain pricing statement. It says cost depends on scope, practice size and level of support, and does not publish fees.

Right for: a plastic surgery practice that wants a review of the whole patient path, not only sales training. Ask: whether the engagement includes on-site observation, and how it measures change after the work ends.

2. Catherine Maley

Catherine Maley runs a consulting firm for plastic surgeons focused on converting consultations and keeping patients coming back. It offers a Converting Academy for consultation conversion, a done-for-you KISS Loyalty Club that it says builds loyalty "without discounting," a Practice Performance Audit, and consulting that covers diagnosis, system-building, team training and tracking.

What stands out:

• Coordinator training. The site describes training patient coordinators on communication, objections and conversion.
• Published research. Her "Beauty and the Biz Practice Playbook" is based on what the site describes as 175 surgeon interviews.
• Reported results. The site reports one practice moving consultation conversion from 42% to 75%.

Right for: surgeon-led practices whose consult-to-booking rate or repeat visits are the main gap. Ask: what the audit measures, and how much of the work is marketing versus team training.

3. Terri Ross Consulting

Terri Ross Consulting trains med spas, plastic surgeons and aesthetic practices on sales, operations and finance. Terri Ross came from medical device sales, including the early CoolSculpting launch team at Zeltiq, and founded the firm in 2012. The site lists a team of nine-plus, including a consulting CFO and a senior practice consultant who was a provider.

What stands out:

• Whole-team training. It trains front desk, managers, patient coordinators and providers to "lead with education, build trust, handle objections, convert, and retain patients," onsite or virtually.
• Several formats. Sales training, private coaching, a mentorship program, a business evaluation and workshops.

Right for: practices that want to lift consultation conversion and retention with a structured sales method. Ask: how the training handles patients who are not ready to book, so the approach stays education-first.

4. SullivanLuallin Group

SullivanLuallin Group, in San Diego, is a patient experience firm for physician practices and medical groups across 42+ specialties. It works in three steps: assess (patient surveys and mystery patient calls and visits), improve (training and coaching), and manage (keeping changes in place). Its C.L.E.A.R. service protocol stands for Connect, Listen, Explain, Ask and Re-connect.

It lists a telephone workshop for front desk and scheduling staff, one-on-one shadow coaching where a coach spends a full day observing a provider, and online physician communication courses priced at $194 per provider for all six courses as of October 2026.

Right for: practices that want classic patient service training with a healthcare track record, or groups with several providers. Ask: how the material applies to elective, cash-pay patients. SullivanLuallin does not name aesthetics as a focus.

5. Shorr Solutions

Shorr Solutions, in Coral Springs, Florida, consults for dermatologists, plastic surgeons, nurse practitioners and med spas. It reports five decades of combined experience running aesthetic practices. For patient experience, the relevant services are sales and phone skills training, its Conversion Cascade 2.0 sales training and one-on-one coaching. It also covers hiring, HR, compliance and valuation.

Right for: practices whose phone handling and consultation conversion need work. Ask: who delivers the training and whether it includes call reviews. Shorr also offers payment processing; we list it for training and consulting only.

6. DermAesthetic Consulting

DermAesthetic Consulting works with med spa and aesthetic practice owners nationwide. Its Train service covers sales and team development for medical directors, injectors, aestheticians and front desk staff. CEO Ashley "AJ" James reports 20 years as an aesthetic practice owner and training 2,000+ providers.

Right for: med spas that want one trainer for clinical and front desk staff. Ask: how much of the engagement is training versus launch or funding work. DermAesthetic also sells CRM software; we list it for training only.

7. The Medspa Coach

The Medspa Coach is a coaching practice for med spa owners led by Michelle, who reports 16 years in aesthetics as a med spa owner, clinical trainer and COO. Services include consultation skills, patient conversion coaching and staff training, along with business planning. It offers free consultation and intake form templates.

Right for: a small med spa owner who wants a coach more than a consulting team. Ask: whether coaching includes your front desk and providers or only the owner.

8. Baird Group

Baird Group offers healthcare training, mystery shopping and consulting. Its evaluators pose as patients or family members and report on each touch point, including the patient's emotional response, in hospitals, urgent care and private practices. It also runs online courses and webinars.

Right for: practices that want an outside view of how the phone and visit actually feel before deciding what to train. Ask: whether it has shopped elective or cash-pay practices. If mystery shopping is your main need, see our list of mystery shopper services for med spas.

9. Ritz-Carlton Leadership Center

The Ritz-Carlton Leadership Center lists patient experience as an advisory practice, covering culture, onboarding, employee engagement, patient journey design and benchmarking. It also runs onsite, virtual and public courses. It highlights work with NYU Langone Health.

Right for: larger groups or multi-location practices that want a service culture program. Ask: whether it works with practices your size. Its patient experience page centers on hospitals and HCAHPS scores.

Questions to ask any patient experience consultant

1. How do you assess us first? Ask whether they listen to calls, shop the practice, survey patients or observe a full day, and what you get in writing.
2. Who gets trained? Patients judge you at the front desk, on the phone and in the consult room. Make sure those people are in the program, not only the owner.
3. What will you measure? Agree on numbers before you start: answered calls, consult-to-booking rate, rebooking rate, no-shows or survey scores.
4. Is it service or sales? Some programs teach closing. Ask how they handle patients who are not candidates or not ready.
5. Will you sign a BAA? Anyone reviewing call recordings, charts or patient surveys may see protected health information.
6. What happens after the engagement? Ask for scripts, checklists and onboarding material your team keeps.
7. Can we talk to a similar practice? Ask for a reference of the same type and size.

Where Prospyr fits

Consultants usually ask for numbers your practice software should already hold: rebooking rates, no-shows, how fast leads get a reply, and which consults turn into treatments. Prospyr's analytics and follow-up messages help you track and act on those numbers after the consultant leaves. Our post on turning patient experience into practice revenue covers the basics. If you are reviewing your software too, book a practice demo.

Frequently asked questions

How much does a patient experience consultant cost?

Most firms on this list do not publish fees and quote by scope, practice size and length of support. SullivanLuallin is an exception for one product, listing its online physician courses at $194 per provider. Expect a quote after a discovery call, and ask for the price of the assessment on its own.

Is a patient experience consultant different from a sales trainer?

Often, yes. Service-focused firms work on communication, phone handling and the whole visit, while sales trainers focus on the consultation and conversion. Several aesthetic firms do both, so ask which one their program emphasizes.

How long before a practice sees results?

That depends on the problem and how well the team keeps the changes. Ask the consultant what they expect to move in the first 90 days and how they will measure it. Then check it in your own reports.

Should staff training come from a consultant or a training platform?

A consultant is best for diagnosing problems and coaching people live. A training platform is better for repeatable onboarding and annual courses. Many practices use both. See our list of staff training platforms for clinics.

Want your company considered?

We review this list quarterly. Firms that help aesthetic practices improve the patient experience can send their website and what they offer practices to info@prospyrmed.com. Inclusion is editorial and not paid.

Editorial scope

This list is based on each firm's public website, checked October 2026 with AI-assisted research. Firms did not review this article before publication. It is not a guarantee of results or a substitute for checking references. Read our methodology or report a correction.