An AI chat agent trained on your med spa's own menu
The Prospyr AI Chat Agent is a patient-facing assistant built into your med spa's platform. It answers questions from your own service menu and pricing, checks live availability, and books, reschedules, or cancels appointments — day or night — handing off what it can't resolve to your team with full context.
Prospyr AI Chat Agent
Patient-facing · part of Prospyr AI
How AI Chat Agent works
Build the knowledge base
Your service menu, pricing, policies, and real-time schedule become the agent's source of truth, so it can give real answers — and book real appointments — instead of guesses.
Patients start a conversation
Website visitors and after-hours texts get instant, accurate answers about treatments and pricing, then book, reschedule, or cancel the appointment right in the thread.
Your team picks up the rest
Anything outside the agent's knowledge base or booking routes to your team with the full conversation attached, so follow-up starts warm instead of cold.
What can Prospyr's AI Chat Agent actually do?
Answers from your real service menu
The knowledge base is built from your practice's own services, policies, and pricing, so answers — and every booking confirmation — sound like your practice, not a generic script from a separate tool.
Books, reschedules, and cancels
Patients pick an open slot and the agent books it against your real-time calendar, or reschedules and cancels an existing appointment, without leaving the conversation.
Answers and books day and night
Treatment questions and new booking requests get handled instantly, including after hours — capturing interest your front desk would otherwise miss until morning.
Escalates when it should
When a request goes beyond booking or the knowledge base, it's handed to your team with the full thread attached, so a harder question still reaches a person.
Everything it can do
Books appointments
Reschedules & cancels appointments
Checks live availability
Answers from your own service menu & policies
Sends secure deposit links
Looks up appointments, balances & reward points
Creates new patient records
SMS & CHATVerifies caller identity before account details
VOICETexts confirmations & links mid-call
VOICEWarm-transfers to your team when it should
Consumers who want two-way conversations with a business
Twilio Global Mobile Messaging Consumer Report
AI chat agent vs. a generic website chatbot
Not every chat widget is the same. Here's what training an agent on your own practice actually changes.
Treatments & pricing
Answers from your practice's real service menu and current pricing.
Recites generic industry answers that may not match what you charge.
Booking
Books, reschedules, or cancels the appointment against your real calendar.
Can't touch your calendar — collects a lead and hopes someone follows up.
Policies
Trained on your own policies, not a one-size-fits-all script.
Runs a canned script written for any business, not yours.
After hours
Keeps answering — and booking — after the front desk closes, so interest doesn't go cold overnight.
Often stalls outside business hours, or just grabs an email address.
When it's stuck
Hands the conversation to your team with full context attached.
Dead-ends, or loops the patient back to a contact form.
Frequently asked questions
What does the AI agent actually know about my practice?
It's trained on a knowledge base built from your own service menu, pricing, and policies, so its answers reflect what your practice actually offers rather than a generic aesthetics script.
Can the AI actually book the appointment, or just tell me availability?
It books. The agent checks your real calendar and books, reschedules, or cancels the appointment right in the conversation. For services that require a deposit, it texts a secure payment link first — the appointment is booked the moment that's paid, instead of stopping at describing availability.
What happens after hours, when no one's at the front desk?
The agent keeps answering and booking. Treatment questions and new appointment requests get handled instantly, which is what captures interest that would otherwise go cold overnight.
What if a patient asks something the AI can't answer?
That conversation gets handed off to your team with full context, so a question outside the agent's knowledge base or booking still reaches a person instead of a dead end.
How is this different from a generic chatbot plugin?
A generic chatbot runs a canned script with no access to your real information and can't touch your calendar. Prospyr's agent is trained on your own service menu and policies and books directly against your real schedule, handing off what it can't resolve instead of dead-ending the conversation.
Is this the same thing as the AI Agent & Knowledge Base feature?
Yes - this page introduces it for the AI-specific search. For the full breakdown of how it fits into Prospyr, see the AI Agent & Knowledge Base feature page.