An AI assistant for your team — not patients
The Prospyr AI Staff Assistant is built for your team, inside your practice platform. It answers plain-language questions about a patient's history, an appointment, or a balance — pulled straight from your practice's live data — and walks new hires through how to complete a task, sourced from Prospyr's help center.
Prospyr AI Staff Assistant
Staff tool — internal only
How AI Staff Assistant works
Ask in plain language
A staff member types a question about a patient, an appointment, or a task — no menu-hunting required.
Get a direct answer
The assistant pulls from your practice's live data or Prospyr's help center to answer instantly, in plain language.
Keep working
Staff act on the answer without leaving what they're doing or waiting on a manager to become available.
What can Prospyr's AI Staff Assistant actually do?
Plain-language patient lookups
Ask about a patient's history, an upcoming appointment, or an outstanding balance in plain language and get a direct answer back.
Answers on how Prospyr works
Staff can ask how a task works inside Prospyr — from setting up a membership tier to processing a refund — sourced from Prospyr's help center, without digging through menus or waiting on a manager.
Faster ramp for new hires
New staff can ask the assistant to walk them through how a task works inside Prospyr, shortening the time it takes to get up to speed.
Fewer interruptions for managers
Every staff member gets a first line of support that's available all day, cutting down on the routine questions that would otherwise land on a manager.
What can staff actually ask it?
Real examples, not hypotheticals — plain language in, a direct answer out.
“What's Jane Doe's next appointment?”
Pulls the upcoming appointment straight from her chart.
“Does this patient have an outstanding balance?”
Answers from real billing data, no separate report to run.
“How do I set up a new membership tier?”
Walks staff through the steps, sourced from Prospyr's help center.
“When was Jane Doe's last visit, and with whom?”
A quick patient-history lookup without opening her full chart.
“How do I reschedule an appointment in Prospyr?”
Walks a new hire through the task instead of pulling in a manager.
“How do I process a refund?”
Task guidance any staff member can ask for, any time.
Frequently asked questions
Is this assistant for patients, or for my team?
It's staff-facing only. AI Assistant gives your team a conversational tool for questions about a patient, an appointment, or a task inside Prospyr — it isn't a patient-facing chatbot (that's the AI Chat Agent).
What kinds of questions can staff actually ask it?
Plain-language questions about a patient's history, an upcoming appointment, or an outstanding balance, plus how-to questions about completing a task inside Prospyr.
Can staff ask it about a patient's balance or last visit?
Yes. Staff can ask in plain language about a patient's history, an upcoming appointment, or an outstanding balance, and the assistant answers directly from your practice's real data instead of requiring a separate report.
Will it actually shorten onboarding for new hires?
It's built to. New staff can ask the assistant to walk them through how a task works inside Prospyr instead of relying entirely on a manager or senior staff member to show them.
Is this the same thing as the AI Assistant feature?
Yes - this page introduces it for the AI-specific search. For the full breakdown of how it fits into Prospyr, see the AI Assistant feature page.