Switching to Prospyr
Switching from Zenoti to Prospyr
Short answer
Prospyr's onboarding team migrates your Zenoti data for you: guest profiles and contact details, appointment history by provider and location, invoice and payment history, location structure, recreated during onboarding for multi-site practices, and package and membership balances. You don't export or rebuild anything. You review it before go-live, and white-glove migration is included for every system.
What comes over from Zenoti
- Guest profiles and contact details
- Appointment history by provider and location
- Invoice and payment history
- Location structure, recreated during onboarding for multi-site practices
- Package and membership balances
Prospyr's onboarding team migrates your Zenoti data for you — guest profiles, appointment history, and invoices all come across, and we recreate your location structure during onboarding. Duplicate guest records are caught automatically for your review, and multi-location practices keep their existing location and staff structure intact. You review everything before go-live.
What doesn't come over cleanly
Some things don't come over cleanly from every system. We tell you exactly what before you commit, not after you find out.
How the move works
We audit what you have
Before you commit, we look at your current system and tell you exactly what comes over, what needs review, and what doesn't survive the trip.
We move it ourselves
Our team runs the migration — not a CSV template you're left to fill in. Your team keeps seeing patients while it happens.
You review everything
Nothing goes live until you've checked the records that matter to you. If something is wrong, we stay on it until it is right.
You go live with help in the room
Onboarding and training are included, and a person — not a ticket queue — walks your team through the first days.
Before you leave Zenoti
- Check your contract term and notice period. As of 2026-10-26, Zenoti's published terms read: No free trial; a demo comes with pricing. Zenoti's terms set the initial term in the order form, then renew automatically for one-year terms unless you give 60 days' notice. Zenoti may raise fees with 60 days' written notice, and renewal increases are capped at 20% unless the order form says otherwise. Confirm against your own agreement.
- Keep read access to your old records for your retention period, so older charts and photos stay reachable after the move.
- Pick a go-live date outside your busiest weeks, and keep your old system active until you have reviewed the migrated records.
- Tell patients about the new booking link before go-live, and update it on your website, Google profile, and social bios.
- Cancel only after go-live is confirmed and your review is done.
Comparing options first? Use the checklist of what to compare before switching software.
More on Zenoti and Prospyr
Switching from Zenoti: common questions
Can I switch from Zenoti to Prospyr?
Yes. Prospyr's onboarding team migrates your Zenoti data for you, you review it before go-live, and white-glove migration is included for every system.
Do I have to export my Zenoti data myself?
No. Our onboarding team moves the data. You do not export or import anything yourself, and you review everything before go-live.
What if my system isn't listed?
We migrate from every system, not only the ones listed on our switching pages. Tell us what you use on a demo and we will tell you what comes over.
How long does it take?
It depends on your current system and how much history you have, so a blanket number would be a guess. You'll get the honest answer for your practice, in writing, before you commit.
Who is Prospyr?
Prospyr is practice management software for aesthetic and wellness practices, founded in 2021. It works with hundreds of practices.